Terms of service


Terms of Service

Effective Date: 20th September, 2025

Overview

This website is operated by Fortune Dishwashing (“FORTUNE”). Throughout the site, the terms “we”, “us”, and “our” refer to Fortune. Fortune provides this website, including all information, tools, and services available from this site to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or linked on our website (such as our Privacy Policy, Return Policy, and Shipping Policy). These Terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree with these Terms, please do not access or use our website.

1. Online Store Terms

  • You must be at least 18 years old or the age of majority in your state of residence to purchase from our site.

  • Our products (dishwasher detergents, rinse aids, descalers, and cleaning products) are intended for household cleaning use only and must be used as per instructions.

  • You may not use our products for any illegal or unauthorized purpose.

  • A breach of these Terms will result in immediate termination of service.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time.

  • Your content (excluding payment details) may be transferred unencrypted across networks to improve website functionality.

  • You agree not to duplicate, copy, sell, or exploit any part of our service without our written permission.

3. Products and Services

  • Certain products may be available exclusively online. Quantities may be limited and are subject to our Return & Refund Policy.

  • We make every effort to display product colors and images accurately, but we cannot guarantee exact matches with your device display.

  • Prices, product descriptions, and availability are subject to change without prior notice.

  • We reserve the right to discontinue any product at any time.

4. Accuracy of Billing and Account Information

  • You agree to provide accurate, current, and complete purchase and account information.

  • We may cancel or refuse any order if we suspect fraud, reselling, or unauthorized use.

  • If your order is changed or canceled, we will attempt to notify you by email or phone provided during checkout.

5. Shipping and Delivery

  • We ship only within India.

  • Delivery usually takes 2–10 business days, depending on location.

  • Once dispatched, tracking details will be emailed to you.

  • Please review our full Shipping Policy for details.

6. Returns and Refunds

  • Returns are accepted within 7 days of delivery if products are unused, unopened, and in original packaging.

  • Opened or used products cannot be returned for hygiene reasons.

  • Damaged or defective products must be reported within 48 hours of delivery.

  • Please see our detailed Return & Refund Policy for more.

7. Third-Party Links and Tools

  • Our site may include links to third-party websites. We are not responsible for their content, products, or services.

  • Optional third-party tools may be provided “as is” without warranties.

8. User Comments and Feedback

  • If you share suggestions, reviews, or feedback, you grant us the right to use them without restriction.

  • You agree not to submit unlawful, abusive, or misleading content.

9. Personal Information

  • Your submission of personal information is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content for:

  • Any unlawful purpose.

  • Violating intellectual property rights.

  • Uploading malicious code or viruses.

  • Collecting personal data of others without consent.

  • Spamming, scraping, or phishing.

We may terminate access to our services for violations.

11. Disclaimer of Warranties & Limitation of Liability

  • All products and services are provided “as is” without warranties of any kind.

  • We do not guarantee uninterrupted, error-free, or timely services.

  • Fortune is not liable for indirect or consequential damages (such as loss of profits, data, or savings) arising from the use of our products or services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India.

13. Changes to Terms of Service

We may update these Terms at any time by posting the revised version here. Continued use of the site after updates means you accept the changes.

14. Contact Information

For questions about these Terms of Service, contact us:

📧 care@fortunedishwashing.com
📞 011-41038373